შიკო ჰასან

უფროსი კოორდინატორი, ბირმინგემის საერთაშორისო აკადემია, ბირმინგემის უნივერსიტეტი, ბირმინგემი, ბრიტანეთი


Moral Management: Employee Relations - Recruitment & Retention

(აკრედიტაცია-ავტორიზაცია და ხარისხის უზრუნველყოფა განათლებაში)


Introduction and aim: The role of Higher Education Institutions (HEIs) in the development of society carries with it considerable responsibility: these establishments are entrusted with the refinement of [typically] young and impressionable minds, some of whom come with a genuine curiosity and passion for learning, others with vocational goals in mind, while others still who shoulder family aspirations and dreams of success and a better life. Irrespective of the country, university, or aims of the student, the provision of high quality education should be the primary objective of all HEIs – and their practitioners.

A culture of quality assurance is dependent on a number of factors, including the necessity of having a clear vision which translates into the curriculum for the programme of study; well-defined goals embedded within carefully-considered long- and short-term strategies; and unambiguous, honest communication at the core of all activities. This overall desire for excellence must also be placed at the centre of staff recruitment, followed by staff retention through quality assurance mechanisms that are both genuinely supportive, and encouraging of continuous professional development programmes.

This presentation aims to focus on the methods of securing and maintaining high quality in the recruitment and management of staff. Specifically, it will discuss the benefits of promoting autonomy and providing opportunities for staff to demonstrate their versatility and commitment to the aims of the programme. The talk will conclude by stressing the importance of justice and fairness in the management of staff, particularly those who may be deemed weak so that they, too, can be assisted to rise to the required standard.

Research methodology: - Empirical research: Interviews & Questionnaires;

- Participant & non-participant observation.

Results and implications: Affirmation of the process and procedures applied to the management & observation of staff.

Conclusion: A genuinely humane approach to quality assurance programmes that centre around the recruitment, retention and observation of staff is appreciated and valued by personnel as being fair and just.

Keywords: recruitment, observations, management, quality, justice, fairness